Privacy Policy

Declaration on the Collection of Personal Data

This Personal Data Collection Statement ("PICS") informs you, in accordance with applicable Personal Data Protection (Privacy) Regulations, about:

  • The purposes for which your personal data is collected and used;

  • The parties to whom your data may be disclosed; and

  • How you can request access to or correction of your data.

We may revise this PICS from time to time. Please check this page regularly for updates.

1. User Data

1.1. "We", "us", or "our" refers to the data user (our company/organisation).

2. Data Subjects

This PICS applies to personal data of:

  • Visitors – individuals who visit our website;

  • Users – individuals who purchase, request or receive products;

  • Contacts – individuals who contact us via our website, email or other means.

3. What We Collect

3.1. We may collect, store, process, transfer, and use the following types of personal data:

(a) From Visitors:

  • IP address or other unique device identifiers *

(b) From Users:

  • Username

  • Account password

  • Full name *

  • Email address *

  • Billing address *

  • Delivery address *

  • Payment information *

  • Telephone number

(c) From Contacts:

  • Full name *

  • Email address *

  • Any other personal data you voluntarily provide

* Denotes mandatory data.

3.2. If you do not provide required data, we may be unable to:

  • Provide access to our website

  • Fulfil your orders

  • Respond to your inquiries

4. Purpose and Use of Data

4.1. We use your data to:

  • Fulfil your orders and manage your account

  • Process billing and payment

  • Analyse and improve our website and products

  • Personalise your experience

  • Conduct research and development (incl. machine learning)

  • Provide customer support

  • Send necessary service-related messages (e.g. order confirmations)

  • Maintain technical and data security

  • Prevent fraud

  • Comply with legal obligations

  • Conduct direct marketing (with consent)

4.2. We will not use your data for any other purposes unless:

  • You give explicit consent

  • The new purpose is directly related to the original one

  • Permitted under applicable law

5. Disclosure of Data

5.1. We may share your personal data with:

  • Our employees, subsidiaries, and affiliates

  • Shopify Inc. (platform provider)

  • Paypal Holdings Inc. or other payment processors

  • Product suppliers (for fulfilment)

  • Third-party service providers:

    • Administrative services

    • IT and software services

    • Data analytics

    • Data processing services

    • Cloud hosting

    • Credit reference agencies

  • Insurers, banks, and legal/financial advisors

  • Government authorities and law enforcement (if required)

  • Business partners in the context of a merger, acquisition or sale

5.2. If you use a third-party payment provider, you are subject to their terms and privacy policy.

5.3. We ensure third parties are bound by confidentiality obligations when handling your data.

5.4. Any disclosures not listed above will only occur with your prior consent.

6. Cookies

6.1. Our Cookie Policy is part of this Privacy Policy.

6.2. We use cookies to:

  • Ensure technical functionality of our website

  • Remember your preferences (e.g. language, login)

  • Analyse navigation to improve usability

  • Track preferences for product recommendations

6.3. Types of cookies used:

  • Session cookies (expire after session)

  • Persistent cookies (remain active between sessions)

6.4. Categories:

  • Necessary cookies (site functionality)

  • Functionality cookies (personalisation)

  • Performance cookies (analytics)

6.5. We use limited third-party cookies (see Cookie Policy).

6.6. You can disable cookies via browser settings. This may impact your user experience.

6.7. Cookies are retained only as long as necessary for their function.

7. Data Retention

7.1. We retain personal data only as long as necessary to fulfil stated purposes or comply with legal requirements.

7.2. After the retention period, your data will be securely deleted.

8. Access and Correction

8.1. Under applicable privacy law, you have the right to:

  • Request a copy of your personal data

  • Request corrections to inaccurate data

8.2. Requests can be submitted to us via email or contact form.

8.3. A reasonable fee may be charged for access or correction requests.

9. Direct Marketing

9.1. We may use your personal data for direct marketing if you consent.

Types of data used:

  • Full name

  • Email address
    ☐ I do not object to use of my personal data for direct marketing
    ☐ I object to the use of selected data for direct marketing

Types of marketing communications:

  • Promotions, discounts, and product information

  • Website or product updates

  • Festive greetings
    ☐ I do not object to receiving these communications
    ☐ I opt out of the selected communications

9.2. Your consent is required before we use your data for direct marketing.

9.3. You may withdraw consent at any time by:

  • Contacting us via email

  • Replying to any marketing message with "unsubscribe"